The Oaks Childcare FAQs2021-08-27T16:58:51+00:00

Club FAQs

When are the clubs open?2021-09-04T16:58:22+00:00

All of our clubs are open Monday to Friday during term-time.

Our breakfast and after school clubs are open from 7.30am and close at 6.00pm (Little Oaks, Big Oaks and Silchester Oaks) or 6.30pm (Big Oaks).

Our Mini Oaks preschool is open from 8.30-4.00pm.

Where are your clubs based?2021-09-04T16:12:31+00:00

In three villages – Burghfield and Mortimer (West Berkshire) and Silchester (Hampshire).  We have breakfast clubs and after school clubs at Mortimer St John’s, Mortimer St Mary’s, Burghfield St Mary’s school and Silchester primary school.  We also run a preschool in Burghfield St Mary’s Church Parish Centre.

What training do your staff have?2021-09-04T16:19:35+00:00

Our club management staff are qualified in Playwork to at least NVQ level 3, and trained to provide a relaxed environment for safe and happy play. We aim to promote and train from within as well as offering external training to our staff.  Playwork is a distinct discipline from teaching or childcare, although of course it overlaps with education, child development and childcare.  Our staff also have Paediatric First Aid, Food Safety, Safeguarding, Prevent and all other statutory training as well as training in other specialisms, such as Early Years, Behaviour Management or Special Needs depending on their background and the needs of the children in our care.

Do I have to book the same sessions each week at breakfast and after school clubs?2021-09-04T16:50:39+00:00

Once you are registered with us you can either book regular sessions at our breakfast and after school clubs, or you can book ad-hoc sessions (one-off) if we have a space available on the day(s) that you want.  We require four weeks’ notice for changes to regular sessions.

My child is booked to attend a school-run club. Can they come along to The Oaks afterwards?2021-09-04T16:34:25+00:00

Yes, they can, just let the Playleader know or email us so we know to expect them later, after the club has finished.

Can someone else pick up my child from after school club/preschool?2021-09-04T17:07:15+00:00

Yes, however we will need to know beforehand who will be picking up your child.  If this is a last minute arrangement for you, you can text the Playleader or Preschool manager on the club mobile number on the day of pick up, or preferably let us know in advance.  The person collecting your child will also need to know the password you have set up on your child’s account.

When will I receive my invoice?2021-09-04T16:39:21+00:00

We email your invoice at the start of the month for regular sessions, and ad-hoc sessions are added to your invoice in the following month.

 

Can I increase my sessions at breakfast and after school club?2021-09-04T16:26:43+00:00

Yes, at our breakfast and after school clubs we can increase your child’s sessions at any point in the term providing we have availability.  If you would like to make changes to your sessions, please contact Nicole on office@theoakschildcare.co.uk

Can I cancel sessions at breakfast and after school club?2021-09-04T16:32:16+00:00

You can cancel your sessions anytime by emailing us.  We require four weeks notice to cancel sessions.  If there is a waitlist for a session you are cancelling, we would waive the notice period as will be able to fill the session.

Do you accept childcare vouchers?2021-09-04T16:28:42+00:00

Yes, we accept childcare vouchers from a wide range of providers.  Please email us if you require specific information to provide to your childcare provider.

Do you offer discounts?2021-09-04T16:54:41+00:00

Full-time and sibling discounts are available, and these apply across our clubs, so if you have a child at school and another at preschool you will be eligible for a discount.

If you have any difficulty in paying your bill, please get in touch, and we may be able to put a payment plan in place.

Can I book a one off session at Breakfast Club or After School club?2021-09-04T16:16:56+00:00

Yes, we offer ad-hoc sessions providing we have availability at the club for the session you need.  You can organise an ad-hoc session by emailing Nicole on office@theoakschildcare.co.uk, or by speaking to the Playleader at club.

Do you operate a waiting list?2021-09-04T16:53:52+00:00

At some of our clubs, where demand is high, we do operate a waiting list.  If you are waiting for a space our office manager will keep in regular touch with you and let you know where you are on the list and if/when a space is likely to come up.  We will also try to accommodate you on other days (usually Mondays or Fridays) where we have spaces.

It is always worth getting in touch with us to discuss what you need.  We do our best to work with the schools where we have waiting lists to request additional spaces so that we can accommodate all children who wish to come, and still maintain a healthy play environment.  We do not have a waiting list at preschool at the moment.

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