When are the clubs open?
All of our settings are open Monday to Friday during term-time. Term time dates are provided on the page for each setting. Our breakfast and after school clubs [...]
Where are your clubs based?
Our settings are in five villages - Mortimer, Burghfield, Aldermaston (West Berkshire), Silchester (Hampshire), Tadley/Pamber End (Hampshire). We run breakfast clubs and after school clubs at Mortimer St [...]
What training do your staff have?
Our club management staff are qualified in Playwork to at least NVQ level 3, and trained to provide a relaxed environment for safe and happy play. We aim to [...]
Do I have to book the same sessions each week at breakfast and after school clubs?
Once you are registered with us you can either book regular sessions at our breakfast and after school clubs, or you can book ad-hoc sessions (one-off) if we have [...]
My child is booked to attend a school-run club. Can they come along to The Oaks afterwards?
Yes, they can, just let the Playleader know or email us so we know to expect them later, after the club has finished. Our club staff will coordinate with [...]
Can someone else pick up my child from after school club/preschool?
Yes, however we will need to know beforehand who will be picking up your child. If this is a last minute arrangement for you, you can text the Playleader [...]
When will I receive my invoice and when does it need to be paid?
We email your invoice at the start of the month, in advance for regular sessions, and ad-hoc sessions are added to your invoice in the following month. Payment of [...]
Can I increase my sessions at breakfast and after school club?
Yes, at our breakfast and after school clubs we can increase your child’s sessions at any point in the term providing we have availability - we can either [...]
Can I cancel sessions at breakfast and after school club?
You can cancel your sessions anytime by emailing us. We require four weeks notice to cancel sessions. If there is a waitlist for a session you are cancelling, we [...]
Do you accept childcare vouchers?
Yes, we accept childcare vouchers from a wide range of providers, including the Government scheme, EdenRed, Computershare, Sodexo, Fidelity, Kiddivouchers, Care4, Bravo Benefits, Gemelli, Caboodle. Please email us if [...]